Privacy Policy
Effective date: August 26, 2026
Governing law: State of Indiana, United States
Contact: htillman@demandgoodqa.com
This Privacy Policy describes how Demand Good QA LLC ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects personal information when you access or use our quality assurance services, products, websites, and applications. By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of our services.
1. Introduction and overview
1.1 Who we are
Demand Good QA LLC is a limited liability company organized under the laws of the State of Indiana, United States. We provide quality assurance services, testing solutions, software products, websites, and related applications to individuals and businesses.
1.2 What this policy covers
This Privacy Policy applies to personal information collected by Demand Good QA LLC through:
- Our websites and web-based platforms;
- Our software applications and services;
- Direct communications between you and Demand Good QA LLC, including email, support, and feedback; and
- Any other interaction you have with our company in connection with our products and services.
This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with our services.
1.3 Why we collect data
We collect personal information to provide, operate, maintain, and improve our services; to process transactions; to communicate with users; to comply with applicable legal obligations; and to prevent fraud and unauthorized use.
2. Information we collect
2.1 Account information
When you create an account, we may collect your full name, email address, username, and a password stored in hashed form.
2.2 Payment and billing information
If you subscribe to paid services, we collect billing name, billing address, and payment method details needed for billing. Payment card processing is handled by third-party payment processors. We do not receive, store, or process raw payment card numbers on our systems.
2.3 User-generated content
You may submit files, documents, test artifacts, feedback, support requests, and other content you voluntarily provide.
2.4 Operational and usage data
We automatically collect log files, IP addresses, device and browser details, pages and features used, session duration, timestamps, and referring URLs.
2.5 Cookies and tracking technologies
We use cookies and similar technologies, including those set by us or by service providers, to collect browsing behavior, session data, preferences, and device identifiers.
3. How we use your information
- To provide, maintain, and secure the services you request.
- To process payments, manage subscriptions, and respond to billing inquiries.
- To send transactional messages such as receipts, security alerts, and support replies.
- To send marketing messages where permitted by law, subject to your right to opt out.
- To analyze usage, measure performance, and improve the product.
- To comply with law, respond to lawful requests, enforce our terms, and prevent fraud.
- To personalize content and settings where applicable.
4. Sharing and disclosure
We do not sell your personal data to third parties for their own marketing or advertising purposes. We may share information with service providers who host, support, or email on our behalf; with payment processors such as Stripe; with analytics providers; when required by law or to protect rights and safety; in a merger, acquisition, or similar business transfer; and when you give explicit consent.
Demand Good QA LLC does not sell, rent, or trade your personal information for monetary or other valuable consideration, including as defined under the Indiana Consumer Data Protection Act (INCDPA).
5. Cookies
| Cookie type | Purpose |
|---|---|
| Essential | Required for authentication, security, and session management. |
| Functional | Remembers preferences such as language or region. |
| Analytical | Helps us understand aggregated or pseudonymous usage so we can improve the service. |
| Marketing | Used to measure or deliver relevant marketing, and may be set by third parties. |
You may control cookies in your browser. Disabling some cookies can affect how the service works. Third-party analytics or advertising providers may offer their own opt-out tools, including the Network Advertising Initiative and the Digital Advertising Alliance.
6. Analytics
We may use analytics services, including Google Analytics, to understand pages viewed, time on page, navigation, and approximate location derived from IP addresses. That data is generally aggregated or pseudonymous. You can install the Google Analytics Opt-Out Browser Add-On at tools.google.com/dlpage/gaoptout.
7. Payment processors
Payment transactions are processed by PCI-DSS compliant third parties. We do not receive or store full payment card numbers, card verification values, or other sensitive card authentication data. Stripe's privacy policy is at stripe.com/privacy. PayPal's privacy policy is at paypal.com/privacy.
8. Your rights and choices
If you are an Indiana resident, the Indiana Consumer Data Protection Act (INCDPA), IC 24-15, effective January 1, 2026, provides rights to access, correct, delete, and obtain a portable copy of personal data; to opt out of targeted advertising and certain profiling; and to opt out of the sale of personal data. We do not sell personal data.
If we decline a request, you may appeal. We will respond to an appeal within 60 days. If the appeal is denied, you may contact the Indiana Attorney General. Email requests to htillman@demandgoodqa.com with your name, account email, and the right you want to exercise. We respond to verifiable requests within 45 days, and may extend that period by another 45 days when we notify you of the reason. We will not discriminate against you for exercising these rights.
9. Data retention
We keep personal information while your account is active and for a reasonable period afterward, or as long as needed for the purposes in this Policy, including legal, contractual, and security needs. When the retention period ends, or when a verified deletion request is granted, we delete or de-identify the information. Backup copies are isolated from active processing until they can be deleted.
10. Data security
We use administrative, technical, and physical safeguards, including access controls, employee practices, TLS/SSL in transit, encryption at rest where applicable, and secure hosting. No method of transmission or storage is completely secure. If you believe your account or information was accessed without authorization, email htillman@demandgoodqa.com.
11. Children's privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that we have, we will delete it. Parents or guardians may email htillman@demandgoodqa.com to review, stop, or delete a child's information. Under the INCDPA, personal data of known minors is treated as sensitive data and is not processed without consent from a parent or legal guardian.
12. International data transfers
Demand Good QA LLC is based in Indiana. Personal information we collect is stored and processed in the United States. If you access the services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the services from outside the United States, you consent to that transfer. If you do not consent, discontinue use.
13. Changes to this policy
We may update this Privacy Policy. When changes are material, we will email the address on your account and/or post a notice on the website or in the application, and we will update the effective date. Continued use after an update is acceptance of the revised Policy.
14. Contact
Demand Good QA LLC
Email: htillman@demandgoodqa.com
For a formal privacy request or complaint, use the subject line "Privacy Rights Request" or "Privacy Complaint." Indiana residents who are not satisfied may contact the Indiana Attorney General at in.gov/attorneygeneral, Indiana Government Center South, 302 W. Washington Street, 5th Floor, Indianapolis, IN 46204.
This Policy works together with our Terms and Conditions.